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Frequently Asked Questions

Get answers to our most frequently asked questions.

How long is the trial period?

The trial period is 120 days from when you received the mattress. We ask that you sleep on the mattress for at least 30 days before a return can take place.  This is because it can take time to adjust to a new mattress during it’s break in period.

Are shipping and returns free?

Yes! We offer free shipping and returns. We will line up a pick-up or donation of the mattress should a return be made..

Are the mattresses non-toxic?

Yes! We use all natural components. See more here.

How long does it take to get my order?

Generally production is 2-4 business days. Shipping ranges from 2-10 days. Queen Pillow-Tops and all King size mattresses ship UPS Freight so the ship times can be 6-12 days. Average time to door is 6-10 business days.

How long is the warranty?

Green Thyme Mattresses are covered by a Lifetime Limited Warranty against any manufacturer’s defects or defects in workmanship.

Which mattress should I pick?

Stomach and back sleepers who like a firm feel are best suited for the 11″ Plush-Top. Combination and side sleepers will likely prefer the 13″ Pillow-Top. While couples who like different firmness’s will love the 11″ or 13″ Split Firmness.

Do you remove our old mattress?

Currently we do not offer removal. We recommend contacting your local garbage service, it’s generally $20-50.

Do Green Thyme Mattresses work on an adjustable base?

Yes! All options will work on an adjustable base.

Mattress Dimensions?

  • Twin 38″X75″
  • Twin XL 38″X80″ (two make a split king)
  • Full 54″X75″
  • Queen 60″X80″
  • King 76″X80″
  • Cal-King 72″X84″